Privacy Policy – Ripton Community Broadband
Effective Date: August 20, 2025
- Introduction
RIPTON COMMUNITY BROADBAND INC. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.riptonbroadband.com and use our wireless internet services.
- Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing address, and payment information.
Technical Information: IP address, MAC address, device identifiers, browser type, operating system, and usage data.
Service Usage Data: Bandwidth usage, connection logs, and service preferences.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
- How We Use Your Information
We use the collected information for the following purposes:
To provide and maintain our services.
To process payments and manage billing.
To communicate with you regarding your account and services.
To monitor and analyze usage patterns to improve our services.
To comply with legal obligations and enforce our terms and policies.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text Messaging & Communications: We may send you transactional or service-related messages via SMS, MMS, phone call, or email, such as appointment reminders, service notifications, and account updates. We may also send limited promotional messages if you have opted in. Standard message and data rates may apply. You can opt out of SMS communications at any time by replying “STOP” to any message or by contacting us at [email protected].
- Information Sharing and Disclosure
We may share your information with:
Service Providers: Third-party vendors who assist in providing our services, such as payment processors and customer support platforms.
Legal Requirements: When required by law or to respond to legal processes.
Business Transfers: In connection with a merger, sale, or acquisition of our company.
Information is shared only as necessary to provide services or meet legal requirements.
No Sale of Personal Data
We do not sell, rent, or otherwise share your personal information with third parties for their own marketing purposes. Any information shared with our service providers is only used to deliver and maintain your internet service.
- Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server facilities.
Network Data and Legal Compliance
As part of providing internet services, we maintain basic connection and usage logs for network management, troubleshooting, and security purposes. These logs may include device identifiers, connection times, and bandwidth usage. We retain this information only as long as necessary for operational or legal requirements, after which it is securely deleted. We may be required by law to disclose certain information to law enforcement or government agencies in accordance with applicable statutes, such as the Communications Assistance for Law Enforcement Act (CALEA).
- Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information.
Object to or restrict certain processing of your information.
Withdraw consent for data processing.
To exercise these rights, please contact us at [email protected].
- Cookies and Tracking Technologies
We use cookies, Google Analytics, and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Cookies are only used for website functionality and not advertising.
- Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ripton Community Broadband Inc.
Email: [email protected]
Address: 356 Howe Ave, Suite 2, Shelton CT 06484
Phone: (203) 693-9113
