SHELTON HOME INTERNET
Reliable and Fast Internet for Your Family
Welcome to Ripton Community Broadband’s Residential Services — Shelton’s dedicated high-speed internet, delivered in partnership with Civitas Networks Inc.
Our goal is simple: to bring future-ready connectivity into local homes, bridging the digital divide and ensuring families, students, and households stay online.
We’re more than a provider — we’re part of the community. Designed for Shelton residents, Ripton Community Broadband delivers dependable service and fast upload/download speeds in our coverage area.
Transparent pricing for shelton customers
1 Gbps* Broadband
$59.99† / mo (base rate)
Save with Autopay:
$49.99 with bank account or $54.99 with credit card.
*Internet speeds can vary between devices due to several factors, including hardware differences, connection type, distance from the router, interference, and shared bandwidth.
† Prices shown reflect Autopay discounts. $59.99 standard monthly price applies without Autopay. Autopay with bank account provides a $10/mo discount. Autopay with credit card provides a $5/mo discount. Autopay discounts are applied during billing and will appear as a separate line item on your invoice. A $50 equipment restocking fee per household applies if service is disconnected. A fee of up to $300 per device applies if equipment is not returned. Other applicable charges and additional services are extra. Service availability, prices, and terms are subject to change. Cannot be combined with other offers. Other restrictions, policies, and service terms apply.
🎬
Seamless Streaming & Entertainment
Enjoy movie nights, binge your favorite shows, and stream without endless buffering. Our internet keeps everyone connected so the fun never stops.
💻
Work & Learn
From Home
From video calls to online classes, you can count on a rock-solid connection that powers your workday and supports your family’s learning – without interruptions.
🎮
Gaming
Without Limits
Lightning-fast speeds and uninterrupted play. Whether it’s casual gaming or competitive battles, our internet keeps you in the action.
Residential Wi-Fi FAQs
General Service Questions
What areas of Shelton do you serve?
We are in our first phase of rolling out our coverage! As we grow, so will our network. Right now, we are servicing a limited area in downtown Shelton. Please get in touch to see if your area qualifies for coverage.
What makes Ripton Broadband different?
We’re local. That means no national call centers, no hidden fees, and no one-size-fits-all plans. Ripton is community-owned and focused solely on bringing better internet to Shelton, with service that puts people first.
How do I know if I’m covered?
We’re rolling out coverage in phases across Shelton. Sign up for updates and we’ll let you know as soon as your area is ready. Our goal is to reach as many households as quickly—and as fairly—as possible.
How fast is the internet speed?
We offer 1 Gigabyte speeds that are symmetrical – meaning the speeds for upload and download are the same. Our cutting-edge equipment works with local fiber links to provide reliable wireless coverage to eligible homes and businesses.
Do you offer service for residential and business customers?
Absolutely! We welcome residential and business customers in our eligible areas of coverage.
Pricing & Plans
What packages and pricing do you offer?
We offer one standard package: 1Gig service at $49.99 per month for either a residential or business subscription!
In most home scenarios, a 1Gig connection can easily support more than 20 devices, even with multiple devices streaming or gaming simultaneously (depending on how each device is using the internet e.g. streaming 4K or simple browsing).
As we expand, we will offer larger data options for our customers!
Is there an installation fee or set-up charge?
No! Installation and set-up fees are included in your subscription.
If you terminate service with us and do not return your equipment within 30 days, this will be subject to a unreturned equipment charge.
Do you offer bundles?
As of now, we solely offer internet services.
We are happy to recommend commonly used alternatives such as YouTube TV and Ooma. You can often replace expensive cable and landline bills by switching to a VOIP phone line and streaming services.
Are there any current promotions or discounts?
Not currently, but we are developing our Anchor Club.
Due to the nature of our network, certain locations could be eligible for Anchor Site status. Customers could agree to mount larger equipment to their home (a 1ft receiver instead of a 5×5″ cube receiver) in exchange for discounted internet. We’ll notify the community when this option is released.
Installation & Equipment
How long does it take to install?
A home or business installation takes no more than 2 hours. Our technicians are trained to come in and out as quickly as possible to avoid unnecessary disruption.
Can I use my own router?
At this time you can only use our device since our equipment is integrated, but don’t worry, all equipment is included in your subscription.
Will I need to purchase or rent a modem or router?
No! Everything is included. When you sign up for service, Ripton will provide a router and smaller receiver device.
Support & Reliability
What do I do if my internet goes down or I have connection issues?
Contact our service team by submitting a request or emailing [email protected].
During off-hours, leave a message any time and we’ll get back to you as soon as possible, usually within the next business day!
How reliable is your service during storms or power outages?
At Ripton, we design the network to be able to withstand typical weather conditions. It’s important to note that our equipment does not involve satellite-based signals, so the impact from large storms is not the same most have experienced with satellite-based services.
As with any provider’s service, we cannot guarantee a significant weather event will not affect your connectivity, but the beauty of wireless is the rapid recovery after significant storms or power outages.
Account & Billing
How do I sign up for Ripton Broadband?
First, submit a request to check your eligibility. A local Ripton representative will be in touch to discuss next steps.
How can I view or pay my bill online?
Our convenient customer portal is available 24/7 to view or pay your bill.
What is your cancellation policy?
You can cancel at any time – no fees or hassle! Just give us 30 days’ notice so we can process the request and collect the equipment.
What payment methods do you accept?
We accept all major credit cards or ACH payments through our payment partner, Stripe.
Is there a contract or commitment required?
No long-term contract or commitment is required! Our service is month-to-month so you’re free to cancel anytime without penalty. We believe in earning your business each month with reliable service and great support.
